Return & Refund Policy

Effective Date:

At Zornicle Craft, we strive to ensure complete satisfaction with every purchase. Please read our return and refund policy carefully before making a purchase.

1. Eligibility for Returns

• Only items that are defective, damaged, or incorrect are eligible for return or replacement.
• Customized or personalized products are not eligible for return or refund.
• Products must be unused, in their original packaging, and returned with all accessories and tags.

2. Reporting a Problem

If you receive a damaged or incorrect product, please notify us within 3 days of delivery. Provide clear photos of the item and packaging to help us resolve the issue promptly.

3. Refund Process

• Once we approve the return, we will initiate the refund to your original payment method.
• Refunds may take 7–10 business days depending on your bank or payment provider.
• In case of replacement, we will ship the replacement product as soon as possible.

4. Non-Returnable Items

Please note the following are not eligible for return/refund:

• Used products
• Customized or made-to-order items
• Items returned without prior communication

5. Shipping Costs

If the return is due to our error (defective/damaged/incorrect item), we will cover the return shipping cost. In all other cases, the customer is responsible for return shipping.

6. Contact Us

If you have any questions or concerns about returns or refunds, please contact us:

Email: info@zorniclecraft.com
Phone: +91-XXXXXXXXXX